Privacy Policy
Caparol Paints LLC (“Caparol Arabia”, “Caparol”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, caparolarabia.com.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, register for an event or training, apply through a website form, or otherwise interact with us online.
We process personal data in accordance with applicable data protection and privacy laws in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name
- Email address
- Telephone or mobile number
- Company or organisation name, where applicable
- Location or business location, where applicable
- Information submitted through contact, enquiry, registration or application forms
- Messages, comments or other information you choose to provide
- Information relating to your interest in our products, services, events or training programmes
We may also automatically collect certain technical information when you visit the website, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or source
- General website usage and interaction information
- Cookie and similar technology information
We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries, requests and questions
- Provide information about our products and services
- Process registrations for events, training programmes or other activities
- Process dealer, distributor, partnership or other business enquiries
- Contact you regarding an enquiry or request you have submitted
- Provide customer service and technical support
- Improve our website, products, services and user experience
- Understand website usage and performance
- Maintain the security and functionality of our website
- Send marketing or promotional communications where permitted by applicable law and, where required, with your consent
- Comply with applicable legal and regulatory requirements
- Establish, exercise or defend legal rights
We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted by applicable law or appropriate consent has been obtained.
3. Legal Basis and Consent
Where required under applicable law, we process personal information based on your consent.
In other circumstances, processing may be necessary to respond to your request, provide a service, fulfil contractual or legal obligations, protect legitimate interests permitted under applicable law, or comply with regulatory requirements.
Where processing is based on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect processing lawfully carried out before the withdrawal.
4. Marketing Communications
Where you have provided the required consent, we may use your contact information to send you updates about Caparol products, services, promotions, events, training programmes or other relevant information.
You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication, where available, or by contacting us at Info@caparol.ae.
Opting out of marketing communications will not prevent us from sending necessary communications relating to an enquiry, request, transaction or service.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enable website functionality, improve performance, understand how visitors use the website and, where applicable, support analytics and marketing activities.
Some cookies may be essential for the website to function, while others may be used for analytics, preferences or marketing purposes.
Where required by applicable law, non-essential cookies will be used based on your consent. You may also manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.
Disabling certain cookies may affect some website features or functionality.
6. Sharing of Personal Information
We do not sell personal information.
We may share personal information where reasonably necessary with:
- Companies within the Caparol or affiliated corporate group, where appropriate
- Website hosting and technology service providers
- IT, security and technical support providers
- Analytics, communication and marketing service providers
- Professional advisers, auditors or consultants
- Business partners or service providers involved in responding to your request
- Government authorities, regulators, courts or law-enforcement authorities where required by applicable law
Third parties processing personal information on our behalf are expected to process such information only for the relevant purpose and to apply appropriate confidentiality and security measures.
7. International Data Transfers
Some of our affiliated companies, technology platforms or service providers may operate or store information outside the United Arab Emirates.
Where personal information is transferred outside the UAE, we will take appropriate measures as required under applicable data protection laws to ensure that the information receives an appropriate level of protection.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet our operational requirements, resolve disputes, enforce agreements and comply with applicable legal, regulatory, accounting or reporting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
9. Data Security
We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions when providing information online.
10. Your Privacy Rights
Subject to applicable UAE law and any relevant exceptions, you may have the right to:
- Request information about the personal data we process about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in circumstances permitted by law
- Request restriction or cessation of certain processing
- Withdraw consent where processing is based on consent
- Object to certain types of processing where applicable
- Request transfer of your personal information where applicable
- Raise a concern regarding the processing of your personal information
To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
11. Third-Party Websites and Services
Our website may contain links to websites, applications, maps, social media platforms or services operated by third parties.
These third parties operate independently and may have their own privacy policies and data-processing practices. Caparol Arabia is not responsible for the privacy practices or content of third-party websites or services.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
12. Children’s Privacy
Our website and services are primarily intended for adults and business users and are not designed to knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian consent, we will take appropriate steps in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. We encourage users to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle personal information, please contact:
Caparol Paints LLC
Email: Info@caparol.ae
Telephone: +971 4 368 7600
Customer Service: 800 CAPAROL
